December 1, 2017 | Written by Thomas Balga | Leave your thoughts

Initial steps: Prevention

It is important to remember that body language, the tone of our voice and words really do matter.  Nonverbal communication makes up about 55 percent of how we communicate.  The tone of our voice represents about 38 percent of communication leaving 7 percent for the actual words.  Non-verbal communication includes  gestures, facial expressions, tone of voice, movement, appearance and posture.   “The most important thing in communication is to hear what is not being said” , Peter Drucker.  There are two type of nonverbal communication, intentional and Read on…

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