December 1, 2017 | | Leave your thoughts
It is important to remember that body language, the tone of our voice and words really do matter. Nonverbal communication makes up about 55 percent of how we communicate. The tone of our voice represents about 38 percent of communication leaving 7 percent for the actual words. Non-verbal communication includes gestures, facial expressions, tone of voice, movement, appearance and posture. “The most important thing in communication is to hear what is not being said” , Peter Drucker. There are two type of nonverbal communication, intentional and unintentional. This is why it is important to be aware of the nonverbal communication of others including your own. Openness and sincerity gestures include open hands and uncrossed arms. While defensiveness would include a rigid posture, arms tightly crossed and minimal eye contact. Haptic communication is communication by tough such as a handshake. Kinesics includes aggressive or hostile body placement or movement. It is important to remember that nonverbal communication is culturally determined.
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NEJM
N Engl J Med 2016; 374:1661-1669April 28, 2016DOI: 10.1056/NEJMra1501998
www.nejm.org/doi/full/10.1056/NEJMra1501998
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