Workplace Violence Classifications!
Criminal Intent:
The perpetrator has no legitimate relationship with the business or its employees and is committing a crime in concurrence with the violence, ex. armed robbery.
Customer/Client:
The perpetrator has a legitimate relationship with the business or its employees and becomes violent while being served by the business, ex. patient becomes violent and assaults another patient.
Co-worker:
The perpetrator is a former or current employee who violently acts upon a coworker. Domestic Violence The perpetrator has no legitimate relationship with the business but has a personal relationship with his/her victim, ex. significant other attacks a patient.
Domestic Violence:
The perpetrator has no legitimate relationship with the business but has a personal relationship with his/her victim (example: significant other attacks a patient)
The healthcare industry leads all other sectors in the incidence of nonfatal workplace assaults, and the emergency department is a particularly vulnerable setting. – ENA
Workplace violence has emerged as an important safety and health issue in today’s workplace. -OSHA
There were approximately 80,000 violent acts in United States Hospitals in 2011 – Source
Why Simulation Training Works
The team at VPS has worked with the Simulation teams from Yale-New Haven Hospital over the past few years. Simulation based training provides system to assess, educate and train learners about various scenarios including violence encounters. This integrated process is usually done on location at your facility.
Violence Prevention Strategies, LLC is interested utilizing simulation to educate learners on the management of aggressive behavior. This innovative form of education allows educators to simulate management of aggression in a practical, safe and controlled environment, while also allowing for analysis and debriefing. This integrated learning process allows for behavior modification by the learner.
A key component of simulation-based education is subsequent “post-experience” analysis and 360° debriefing among participants after simulated scenarios.
By coupling intellectual learning with emotional experiences and group reflection, simulation enhances learners’ comprehension and retention.
Cased based vignettes are used in simulation-based education in healthcare. Examples of such vignettes include a wide range of potential situations, from the management of the agitated pediatric patient to the management of an intoxicated violent patient attacking a staff member.
Tools and Strategies We Use
Education
Overview of why patients turn violent, who is at risk, early response practices, and the real cost of ED violence.
Assessment
In person walkthrough of your workplace, assessment of your ED and overview of typical patients that visit your ED.
Implementation
Implementation of tactics and strategies to avoid ED violence and potential risks in your workplace.